How does my order ship?
International orders are shipped via an express service.
Will I receive an order confirmation?
Yes. Once your order is processed and payment received, you will receive an order confirmation via e-mail.
Will I receive a shipping confirmation?
Yes. Once your order ships, you will receive a shipping confirmation via e-mail.
May I track my order?
Yes. Your order will contain a tracking number and a link to track your order via online services.
How long will it take for my product to arrive once shipped?
Orders to the EU are expected to arrive within 2-4 business days.
Orders outside the EU and to the United States are expected to arrive within 5-10 business days.
What if my packaged is damaged or missing?
The DR PRUSS® team is here to help should you find your order is damaged or missing. Please contact our team at [email protected].
Will there be shipping fees charged on my order?
Orders will be charged a discounted flat shipping rate that will be noted at the time of checkout.
Are there customs and duty fees charged on my order?
Customs formalities vary from country to country. We would try to make all our shipments ‘duty paid’, when such service is available.
Are there any import restrictions related to DR PRUSS® products?
Please note that import regulations vary from country to country and subject to change. It is the responsibility of the customer to verify, if there are any import restrictions that may apply to our products and what import formalities to follow. We accept no responsibility in case any of our products are not allowed to be imported into the destination country for whatsoever reason.
Can I ship my order to another address at checkout or must I first update my profile?
Yes. You may specify an alternate ship-to address during check-out.
Can I cancel my order?
Yes. You may cancel your order up until the moment it is shipped by emailing our team at [email protected]